Get To Know Us

We are evolving to be one of the strongest players in the market, trail-blazing in the arena of technology. We stand for something beyond simply increasing profits. We believe in inspiring our employees through bounteous recognition. Today, we also set pace to mark our presence in the global markets, by the incredible efforts of all our employees and their urge to strive for excellence to reach their fullest potential. The well fitted branding that our organization is getting is by the trust, the great inspiration, the transfer of knowledge from our veterans and all these are taking our organization to newer heights that we are in today.

Our Culture

Culture endures employee enthusiasm. In NOVAC, the leaders connect with all employees in a way that builds trust that transcends to sustain our organization. Our employees are placed at the centre of the leader`s thinking. The organization`s prime focus is to enrich, engage and enable every employee to learn, grow and realize their full potential. We strive to have a happy workforce because happiness means more productivity. And when a business is more productive, that means it is working faster; and when it works faster, it can get a leg up on the competition. We practice a culture of engaged employees to boost the morale and motivate them to anchor with us for longer tenure. Our organization boasts of having employees who have grown in their career along with the organization and that nourishes the culture that we have built within NOVAC. We breed in a culture of exuberant support and transparency to the workforce and this establishes an environment where all employees have a good understanding of our work culture to promote an honest and open communication in workplace. It is a collaborative work culture to experience and build a strong and progressive workforce.

Job Opportunities

Senior Business Analyst

Chennai

Information Technology

Exp:4 – 11 yrs.

No.of Openings: 2

Posted on April

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  • Experience in Business Analyst including understanding of Business Requirements Gathering, Business Process Analysis, Business Process Modelling, Business Logic and Business Analysis.
  • Interacting with the client for requirement gathering and designing.
  • Working closely with project stakeholders, SMEs, staff to understand the requirements and specifications for new applications along with re-engineering the existing application.
  • Working on project documentation such as: Business Requirements Document (BRD), Functional Requirement Document (FRD), and Use Case Specifications
  • Experience in Non-Motor insurance will be an added advantage

Software Engineer/ Senior software Engineer

Chennai

Information Technology

Exp: 2-6 Years

No.of Openings: 10

Posted on April

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Qualification: BE/ B-Tech/ M.C.A/Msc-CS

  • Application Design and Development on Microsoft platforms with at least 2+ years on SQL / .NET.
  • Strong exposure to architecture design , security, coding standards
  • Performance tuning apart from on-hands experience in coding, project Estimation, project
  • Scheduling and tracking.
  • Exposure to Android Technologies and Service Oriented Architecture will be an added advantage.
  • Also experience in Banking ,Finance domain will be added advantage.

Senior Accounts Executive

Chennai

Accounts and Finance

Exp: 2 to 4 Years

No.of Openings: 2

Posted on April

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Job Role:

  • Should handle BRS, TDS , Service Tax, VAT & GST
  • Should have Experience in Excel & Vlookup.

Desired Profile:

  • Good verbal communication skills
  • Basic computer knowledge
  • Qualification should be B.Com/M.Com
  • Experience in audit firm is also preferred

Executive - Recruitment

Chennai

Human Resource

Exp:0-1 years

No.of Openings: 2

Posted on April

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  • Identifying and sourcing the candidates for recruitment.
  • Planning and Scheduling for recruitment process
  • Conducting online test and scheduling for Preliminary Interview
  • Lining up the candidates for final interview.
  • Multiple language skills will be added advantage (Hindi, Telugu, etc.)

Instructional Designer Trainee

Chennai

Learning & Development

Exp:0-1 years

No.of Openings: 2

Posted on April

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Qualification: BA English or Vis com (Other qualifications can also apply) Excellent Communication Mandatory

  • Develops course descriptions and related course-specific marketing documents and tools Contributes to storyboarding, authoring, and development of e-learning content and blended learning solutions.

Instructional Designers

Chennai

Learning & Development

Exp: 2-5 Years

No.of Openings: 2

Posted on April

Apply Now
  • Develops Application Training specific to instructional content for web-based training materials.
  • Participates in the needs assessment, design and development of product and role specific curriculum road maps and high-level designs.
  • Functions on curriculum teams and independently in the design, development, and testing of instructional materials.
  • Reviews and tests new and revised curriculum offerings from other team members, providing feedback and suggestions for improvement; contributes to new curriculum or program ideas.
  • Develops course descriptions and related course-specific marketing documents and tools
  • Contributes to storyboarding, authoring, and development of e-learning content and blended learning solutions.
  • Develop bespoke e-Learning solutions for a variety of subjects and industries.
  • Analysis learning aims and objectives and work with Subject Matter Experts (SMEs) to design solutions.
  • Apply instructional design theories and practice and develop innovative ideas for e-Learning resources.
  • Use appropriate writing styles to make content easy to understand for the target audience.
  • Discuss ideas for images, graphics and animations with a senior team member before specifying them for development.
  • Produce well written audio and video scripts to produce high quality course assets.
  • Maintain project documentation and course folders during the project lifecycle.

Customer Service Executive

Chennai

ITES/BPO

Exp:0-2 Years

No.of Openings: 20

Posted on April

Apply Now

Qualification:

  • Diploma/Any Graduates
  • Any one language fluency is must (Tamil, Telugu, Kannada, Malayalam)
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Job Description:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Verbal Communication, Phone Skills, Listening, Data Entry Skills, , Customer Focus, Customer Service, Attention to Detail

Trainer

Chennai

ITES/BPO

Exp: 3 - 5 Years

No.of Openings: 5

Posted on April

Apply Now

Qualification:

  • Diploma/Any Graduates
  • Minimum 2 years’ experience in sales training.
  • Good Communication skills and presentation skills
  • Ability to work independently
  • Ability to multi-task with well-developed organizational skills
  • Content preparation on Product and process
  • Workable knowledge of Excel and PowerPoint

Job Description:

  • Train New Hire Batches on Product and process
  • Conduct Refresher training for On-floor associates
  • Compiling Training Data and MIS
  • Coordination with Operations / Quality

Team Lead

Chennai

ITES/BPO

Exp: 4 - 6 Years

No.of Openings: 5

Posted on April

Apply Now

Qualification:

  • Any Graduate
  • Should have 2 years’ experience in Call Centre
  • Good Communication skills and presentation skills
  • Ability to work independently
  • Good at People Management (Reduction in Attrition & Shrinkage).
  • Workable knowledge of Excel and PowerPoint
  • Language Skillset: English along with Kannada / Telugu
  • Desired Qualification: Degree/Diploma

Job Description:

  • Monitor call center operations and ensure high quality of services.
  • Generating innovative ideas that are cost-effective ensuring profitability to the company.
  • Weekly review with clients for the Target & Service level.
  • Adhering Client requirement & Management qualities.
  • Conduction Training sessions every week for the bottom performers.
  • Following Escalation Matrix for escalation calls
  • Meeting up Call Monitoring Targets.
  • Well Versed with Data Mining.

Senior Manager - Operations

Chennai

ITES/BPO

Exp: 6 - 8 Years

No.of Openings: 2

Posted on April

Apply Now

Qualification:

  • Any Graduate
  • Proficient with Excel and Power Point Soft Skills
  • Ready to travel extensively to other locations for business requirement.
  • Very strong Operational skills for managing a team of 150 plus.
  • Willingness to learn & contribute, Positive Attitude, Effective team management skill

Job Description:

  • Responsible for the day-to-day function of the customer service process in Inbound and Outbound process
  • Sound understanding of Operations & Delivery, coming with a strong background in managing contact centre Operations and proven delivery experience.
  • Good experience in client management & passionate about customer experience
  • Strong leadership skills and ability to ensure team understands job and business requirements and build team empowerment
  • Monitor call centre operations and ensure high quality of services.
  • Generating innovative ideas that are cost-effective ensuring profitability to the company.
  • Maintain knowledge on various best industry practices and develop associated strategies.
  • Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company.
  • Adhering client requirements, manage Client relationship independently, work with the client organization well to ensure target scores are met in the account.
  • Very strong peoples person, ability to work with the diverse set of people.
  • Excellent interpersonal and communication skills
  • Manage Attrition in the account, drive retention initiatives on the floor to manage tenured and experienced employees
  • Co-ordinating with software development team for improvisation of CRR.

Technical Engineer Trainee

Chennai

Infrastructure and Datacenter

Exp: 0 - 2 Years

No.of Openings: 2

Posted on April

Apply Now

Qualification: Diploma/B.E/B.Tech

  • Application Support
  • Server Startup
  • Starting all prerequisite subsystems.
  • Troubleshooting Starting Problem if any
  • Analyze and Maintain baseline configuration of the Systems DC hardning Policy
  • Monitoring the Servers to Ensure consistent performance
  • Memory Utilization
  • CPU Utilization
  • Space Utilization ( Volume wise)
  • URL Monitoring
  • Replication monitoring
  • Maintaining backups of the system in case of hardware failure or other disasters.
  • Restoration on Test Server as per Backup & Restore Policy
  • Backup & Restore register maintenance
  • Log Backups of Server , Network , Storage and Security devices
  • Participates in Development and maintaining of system security plans and contingency plans
  • Participates in risk assessments to periodically reevaluate sensitivity and Risks to the system
  • SLA Monitoring with the Server Room Infrastructure Vendor
  • Maintaining and Managing Vendors of Server Room Infrastructure
  • Asset Register maintenance
  • Server, Storage and Network product Vendor coordination (Ticket registration, monitoring and ticket status)